Frequently asked questions

No. We draft a full day-by-day plan with named accommodation and a firm price before you pay anything. You only confirm once the itinerary is right, and most people go through two or three revisions first.

Free cancellation up to 30 days before departure with a full deposit refund. Between 30 and 14 days the deposit is retained; inside 14 days, 50% of the total. We waive all of it for documented medical emergencies.

Yes, every single one, on any date. Private departures are a fixed supplement on the vehicle and guide rather than a per-person charge, so they work out well from four people upwards.

Included on every multi-day trip, at any hour. Someone will be in arrivals with your name. On the day trips it is a medina or hotel pickup instead.

A 20% deposit by bank transfer or card confirms your dates, with the balance payable in cash or by transfer at the start of the trip. We do not take payment through the website.

Roughly €10–15 per group per day for your driver-guide, and €10–20 for a half-day city guide. It is genuinely discretionary — nobody will make you feel awkward — but it forms a real part of local income.

Our average small-group departure runs at six to eight people. The stated maximum is a genuine cap, not an aspiration — the desert camps and vehicles physically cannot take more.

Yes, and under-12s travel at a reduced rate. Car seats are provided free if you tell us ages in advance. The Essaouira coast trip and the Aït Benhaddou day are our two best for young children.

Yes. Private-suite tents have en-suite toilets and hot showers. Standard camps have a shared block a short walk away, also with hot water. Bring a head torch either way — the lights go off.

No — the evening atmosphere is one of the best things you can experience here. But daytime restaurant options narrow, some sights shorten hours, and the pace is slower. Ask us where your dates fall and we will tell you honestly.

No. It is the single most common complaint about Morocco tours and we do not do it. We visit one argan cooperative on the Essaouira route because it is genuinely run by the women who work there, and we take nothing from it.

Yes, and we will send you the licence numbers if you ask. Morocco requires national guides to hold a Ministry of Tourism card, and transport requires a separate transport touristique authorisation. Plenty of operators run without either.

Violent crime against visitors is rare, but persistent street attention is common and tiring. Travelling with a local guide removes almost all of it. We have written an honest guide to this rather than a reassuring one.

Yes, and it is a condition of booking. European health cards are not valid in Morocco. For the Toubkal trek you also need cover that explicitly includes mountain rescue above 4,000 m.

Vegetarian and vegan are straightforward and we brief every riad and camp in advance. Coeliac is harder because bread is central to most meals, but workable with notice. Tell us at the enquiry stage rather than on arrival.

Cities and the main sights are manageable with an adapted vehicle and some planning. Medinas, desert camps and gorge walks are genuinely difficult and we will tell you honestly which parts will not work rather than sell you the trip anyway.

Wi-Fi in every riad and hotel, and in the main tent at the desert camps. Mobile coverage is better than you would expect almost everywhere, including on the dunes. A local SIM costs about €5 and is worth it.

Legally, yes — it is sold in hotels, licensed restaurants and supermarkets in the new towns, though not in medinas. Desert camps and village houses generally do not serve it, but you are welcome to bring your own.